The Scheduler allows anyone in the same organization to schedule on behalf of another team member. MDA’s admin staff often have to book meetings on behalf of the consulting and coaching team, so this capability was vital to maintaining business efficiency. That made the decision pretty easy.” Matthew Such | VP of Operational Excellenceīeing able to schedule on behalf of a coach or consultant was one of Matt’s main priorities when looking for an automated scheduling solution. Cronofy was the only one that fit the bill for all of our use cases for scheduling and talent assessments without having to do a ton of development work. “I did some market research on scheduling solutions before finding Cronofy – I looked into around ten different providers. It didn’t take them long to decide Cronofy was the best fit for their needs. They needed a solution that could cater to all of these scenarios. MDA deals with complex booking use cases, such as assessment processes that span multiple days, changing consultants for each session, or multiple clients needing to be in one session. As the Scheduler enables users to book meetings within just a couple of clicks, it proved to be the perfect fit for their needs. It was important that they found a simple-to-use solution that could be used by any of their clients or staff. MDA Leadership is generally traditional in its approach and has not been tech-focused. However, a lot of the staff within the business were used to a certain way of working.
Web scheduler mda manual#
Matt needed to transform manual scheduling to a digital solution. “One of the reasons why scheduling automation was the first major project was because it reduces the burden on staff, and allows them to do other high-value tasks that they often don't get time to do.” Matthew Such | VP of Operational Excellence Matthew Such was brought to MDA to improve the operational side of the business, and quickly pinpointed scheduling as a priority. In order to maintain the same level of client service while dealing with an increased workload, they needed a better system for booking meetings. The nature of working with busy leaders and executives meant they regularly had to reschedule meetings, which was proving to require a significant amount of time and effort to address the constant schedule changes. As MDA focuses so heavily on client experience, providing a “white glove” premium service, the existing stressful and time-intensive back-and-forth exchange didn’t fit their ethos. This model was highly manual, taking employees away from doing higher-value tasks, and not as time or cost efficient as it could be. Business increased to such a scale that the company employed a team of ten admin staff who primarily took care of organizing and scheduling meetings for consulting and coaching staff. Automated scheduling was an obvious solution to improve their experience from the start of working with us.” Matthew Such | VP of Operational Excellence And when that happens, that process starts all over again.
“The inevitability of working with executives is that they need to reschedule. This naturally increased the number of meetings that needed to be booked. The business began offering more of their services virtually during the pandemic, which made them more accessible to leaders around the world. As the business has grown, so too has the volume of meetings to schedule. Given MDA is an assessment and coaching business, a large part of their function is booking meetings, whether this be interviews or business simulations, coaching sessions, consulting with clients, or internal meetings among employees. Because of this, they look to ensure every stage of the customer journey is high quality and frictionless. They want to provide the best possible experience for their clients. MDA set themselves apart by providing a “white glove” approach, delivering premium client service. They expanded more into virtual assessment and coaching particularly during the pandemic, when the majority of businesses had to shift to virtual to survive. Although they are based in the US, they provide their services virtually worldwide. Over the years, they’ve built a reputation as the assessment and coaching consultancy to go to for top-tier leadership assessment and development.
Their coaches and consultants work with companies of all sizes on a local, national and global level to identify and improve leadership performance. MDA Leadership Consulting was founded in 1981 with a mission to help organizations identify the right talent to drive results, accelerate the development at all levels of the leadership pipeline, and sharpen alignment between talent and strategy.
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